Refund policy

Return & Replacement Policy

We strive to provide high-quality products and a smooth shopping experience. Please read our policy carefully before placing an order.

1. Product Appearance Disclaimer
Slight color variations may occur due to differences in mobile screens, lighting, and display settings. Such variations are not considered defects.

2. No Return / No Exchange Policy
We do not offer returns or exchanges once the product is delivered, except in cases where the item is damaged, defective, or missing.

3. Eligibility for Return Claims
Returns or replacements will only be accepted if supported by a valid unboxing video as proof.

4. Valid Unboxing Video Requirements
To qualify for a return or replacement, the customer must record a clear, continuous video following these guidelines:

  • The video must be recorded within 24 hours of delivery.

  • Show the sealed package from all sides (360° view).

  • Clearly display the shipping label and tracking ID.

  • Start opening the package on camera and continue recording without any cuts or pauses.

  • Ensure the product is fully visible in the video.

  • The video must clearly show any damage, missing items, or defects.

5. Important Instructions

  • The video must be clear and unedited.

  • Do not handle or open the product roughly while recording, as improper handling (such as twisting or pulling items forcefully) may cause damage and will not be eligible for claims.

6. Claim Approval
Return or replacement requests will only be approved if the issue is clearly visible in the valid unboxing video and meets the above conditions.

By placing an order, you agree to this Return & Replacement Policy.