Shipping policy
Shipping & Delivery Policy
1. Order Processing
All orders are processed within 1–2 business days after confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day.
Once your order is shipped, you will receive a tracking ID via SMS or Email.
2. Shipping Policy (India Only)
We currently ship across India.
Estimated Delivery Time:
• Metro Cities: 3–5 Business Days
• Other Cities & Towns: 4–8 Business Days
• Remote Areas: Up to 15 Business Days
Delivery times may vary during festivals, sales, or due to unforeseen courier delays.
3. Return & Replacement Policy
We follow a strict No Return / No Exchange policy.
Returns or replacements are only applicable if:
• You received a damaged product
• You received a defective item
• You received a wrong or missing item
Important Conditions:
• A valid unboxing video is mandatory for any claim
• The video must clearly show the issue
• Claims without proper video proof will not be accepted
4. Refund Policy
Once the issue is verified and approved, refunds (if applicable) will be processed within 5–10 working days.
Refunds will be issued via UPI or Bank Transfer.
Shipping charges (if any) are non-refundable.
6. Incorrect Address or Non-Delivery
Customers must provide accurate address and contact details.
We are not responsible for delivery issues caused by incorrect or incomplete information.
7. Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us within 24 hours of delivery with:
• Clear photos
• Valid unboxing video
8. Contact Us
For any questions or support, contact us at:
📧 support@kazavya3.com
🕒 Support Hours: Monday – Saturday (10 AM – 6 PM IST)
By placing an order, you agree to this Shipping & Delivery Policy.